| In
recent years, utilities companies have had to re-engineer
their operations into commercially astute, customer-friendly
organisations. Even as they compete to expand globally
they must also defend their home territory against
new entrants, who are driving down prices and offering
new and innovative services.
Today's economical pressures
have also forced manufacturers across several
industries - automotive, electronics, steelwork,
clothing, furniture and food - to adopt lean manufacturing
practices. Being able to offer a range of diversified
services at the right price to attract customers,
yet still retain profitability and provide uncompromisingly
reliable and high levels of service, are critical
challenges.
Effective
monitoring
Ariel's technology solutions provide the insight
and information needed for businesses to quickly
monitor and control supply and demand issues,
whilst effectively meeting their goals.
Ariel Capella.rec enables you
to bring new products to market, reduce inventory
costs, ensure efficient production operations
and customer order fulfilment.
| Customised
solutions |
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Turning data into useable
information can increase market share and
give companies the necessary edge to stay
ahead of the game. Ariel Capella.rec enables
manufacturers and utilities providers to:
- Improve tracking of
services and product lines
- Combine data from a
variety of services to more accurately
conduct market forecasting and system
planning
- Provide Web access
to billing data to customers
- Manage call centres'
activity and increase response time to
customer enquiries
- Monitor cost performance
of all facilities and plants
- Enable access to real-time
project information for field services
personnel from mobile devices
- Distribute vital
alerting information by Web, E-Mail and
SMS for rapid response and resolution
of issues.
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Ariel's business intelligence
tools provide valuable insight into overall performance,
ensuring that service level agreements and targets
are monitored and met. Ariel Capella's innovative
alerting function ensures that product quality
issues are tracked and monitored for speedy identification
and resolution.
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